1. GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the help-desk.
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for our customers.
You can choose these payment methods at checkout.
Where do you ship?
We currently ship in the USA.
For shipping outside the US, please reach out to our support through our help-desk.
How long does it take to ship my order?
Once you've placed your order, it usually takes minimal hours to process it for delivery. Standard shipping times for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order, the Location and Shipping Time.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "order history" section of your account page on the website.
Do you accept returns?
We do accept returns for the following conditions:
- The item must have been sold on our online store
- The item should not have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our help-desk.
Can I exchange an item?
We do accept exchanges, and they follow the same conditions as returns
To ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Feel free to contact our support agents through our help-desk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange, or credit will be issued within 14 days of our services accepting your return.